In-Shape Fitness - Monterey, California

Shetal Y.

I have been going to this gym since 2009 and have steadily seen a decline in cleanliness and working machines. Currently there are 10 cardio machines out of order. 2 out 4 stair machines have been out of order going on 10 weeks now. The other 2 are on the verge of not working. When asked why it was still out of service, I was told they are waiting on a part. Apparently, that takes over 2 months. My husband and I come in at 4am and the bathrooms are disgusting. Women's bathroom now have urinal cakes (?) behind the toilets. No one cleans or sanitizes the bathroom so I get the added pleasure of using a restroom that hasn't been cleaned since the previous night- just mopped. Only reason I continue my membership here is they open early and are 2 blocks from my house. Cardio equipment is the original from 2009 with the exception of a couple of treadmills that are already out of order. One literally has a cone that has been there for weeks. We pay a maintenance fee, but why I have no idea. This gym could use an upgrade and machines/equipment that actually works. Timely maintenance would be an added bonus.

Jake H.

This is by far the dirtiest, most unhygienic, messy, disorganized, nastiest gym I have ever used in my life. Not a single person wipes their equipment down, re-racks weights, or even covers their mouth when they cough. I saw a man bare ass nude in the coed sauna. Gym staff made exactly zero effort to enforce any standard or keep the area clean.

Do not come here unless you're trying to get tetanus or worse.

Tim H.

get zero help from management had my account closed when it was not supposed to be never missed a single payment or anything. Had to remove someone and ended in my whole account being shut down. For years been going up to them about changes made to my account that i didnt approve and always being told management will reach out and they never do. A few years ago I was able to track one down and was told to call in a corporate number which led to nothing being fixed. Then the cycle continued till now ending with the closing of my account without me being aware till it was too late. I've left my name and number multiple times through out the years and never hear back did it 3 weeks ago and once again this morning and still nothing it is now past 6pm and spoke to a desk worker about it and left my info at 4am.

Christina S.

Front desk is always friendly. The gym is not super packed with people. The bathrooms are a little messy from time to time but the licker room is usually pretty clean. The showers are cleaned regularly however , i've come across gross women that can't pick their globs of hair out of the showers and drains after they use it. But over all the locker rooms are usually clean.

Nametoolongovich J.

Going to the cheapest gym in the county has its downsides.

The showers are not well kept and I think the curtains have been there probably since the grand opening, a soap dispenser was not present in the handicap men's shower stall for weeks, sometimes the dispensers in several showers were already empty at 6:30am.

I don't even want to think about touching the gym equipment if this is how the showers are maintained.

Andrew ?. D.

I was a little disappointed that the majority of the machines were dirty. Overall this is a nice gym that has a lot of amenities. I really enjoy the sauna and hotub..for 34$ a month it's not a bad deal at all for what they have..just wish it was a tad cleaner. This review is specific to the Monterey location.

Kyle P.

Quickly deteriorating. Three treadmills have been broken for months and are still not repaired. Ten total cardio machines inoperable and nothing being done. Three cable weight machines broken. Half the spin bikes need to be replaced. Weight room is never clean nor organized at 4am when they open. Recently charged 30$ maintenance fee and seriously nothing has been fixed .

It's been one week since I responded directly to in shape via email as requested in their response to my review. I have not heard back from them. You're doing an admirable job with the marketing basics on responding to reviews but true customer service requires continued dialogue and follow thru. The weight room has generally been more organized each morning with most weights put away; that's a start. None of the broken machines have been addressed however. Is there a timeframe for their maintenance to be completed?

Adding another wonderful review. You absolute half wits sent an email saying power would be off and thus the gym would be closed on Wednesday 9/18 until 6am. However, you opened on time and didn't let anyone know. But it's gets better. I just showed up at 430am today, Thursday 9/19 and you're f** closed today because there's no power. I swear to God, I don't think you could run this gym any worse. Because nothing seems to change with this location I'm finally adding pictures of what this place looks like when it opens. Enjoy.

Manny C.

I was AMAZED at how clean the pool area was early morning on Tuesday (7/16). Great job Monterey In Shape! Keep up the good work.