Crunch Fitness - Sunnyvale - Sunnyvale, California

Jenny Lee

I was a dedicated member of Crunch for over a year, but my experience was consistently negative. The equipment was frequently broken or in disrepair, making it difficult to get a proper workout.

My first and last experience with personal training was a nightmare. The trainer (Lexi) was aggressive leading to a shoulder dislocation during my very first session. The gym's response to the incident was shockingly inadequate. It took them an excessive amount of time to locate a first aid kit and ice pack. I ended up needing an ambulance and was left to deal with the aftermath on my own.

The gym has never reached out to me to apologize or offer any support. I've had to repeatedly contact them to resolve the issue, and the entire ordeal has been incredibly traumatic. I'm still undergoing physical therapy and dealing with the ongoing effects of my injury.

While the gym membership may be affordable, it's simply not worth the risk. I strongly advise potential members to look elsewhere for a safe and reliable gym.

E Br

I like the location and the equipment seems well maintained. Adequate locker rooms. I wish they’d clean more and enforce the rule about users to wipe down their machines after using. Gets very busy during peak hours.

yan liu

Today is the first day of my 3-day free trial. I arrived at 6:20pm, peak time, obviously. First impression: the space is huge (compared with my current gym, I plan to cancel my membership there because it’s too far away) , and full of people. You can barely find a spare machine. But overall my impression is pretty good: staff is nice and accommodating, restroom/locker room is clean, place is crowded but people are peaceful, and the Zumba class was fun. I forgot to bring my shampoo, happy to find they provide free shower amenities. I’m glad I took the trial. I was told that early morning and late evening are the best time with fewest people. Will come around 9pm tomorrow to see how it is.

Update: my second free trial day. Arrived at 9pm-ish, the place is 60-70% full, which is pretty good. Easily found the machine I wanted to use. Left at 10:40pm, still , 10-15% of the facilities were in use. They close at 11pm.

There are only 2 showers in women’s, but most people don’t shower here, so it’s ok. There’s no hair dryer there, so you need to bring your own if it’s necessary for you.

James Boyd

Although I rarely write reviews, I felt compelled to share my experience at Crunch Fitness in Sunnyvale, CA.

From the moment I walked in, one staff member named Chloe made a lasting impression with her professionalism, emotional intelligence, and genuine dedication. Unfortunately, I had to ignore the other associates at the desk due to their inappropriate attitude and demeanor, which I knew from experience was best not to engage with. Despite this, the welcoming atmosphere and outstanding support from Chloe made the enrollment special, which I typically find expensive, worthwhile.

Kudos to Chloe at Crunch Fitness for making a positive impact and fostering such a supportive environment. Your efforts truly make a difference, and I'm grateful for the experience.

atpc fan

Now a days they are in power saver mode. Air conditioning barely working. only 2 fans in entire gym. No exhaust system or not working, very dirty smell.

Less fresh air reduces your performance by 50%.Very arrogant staff. Canceling membership. Not recommended.

My suggestion to crunch. Increase the price but give good service.

Equipment are maintained on time that's why one star.

Jack Spades

These personal trainers do a good job representing Crunch Fitness's commitment to a clean workout environment by not teaching/telling their clients to wipe down after they use equipment. Also, these trainers look bored AF.

Belinda Hantout

The email address is bogus! You are going to regret how you treat people. I will be there later today and I will not be very quiet about my dissatisfaction until you refund the erroneous charge of $33.49 you brazenly charged me. Every member entering your facility will hear about this until that refund is processed and you can ask the guy at Site for Sore Eyes if I am joking.

The FTC just announced that if you joined online, you must be able to cancel online, but Sunnyvale Crunch believes it is above all that legal stuff. You cannot even speak with a real person when you call. After cancelling my membership in May 2024, they charged me for 2 months in August 2024 ($33.49). I purchased a year membership at Cupertino Sports Center on June 3, 2024. No sense of right and wrong, just ripping people off as much as they can.

Yeah, you lost 4 stars. So sad that a multimillion dollar company needs to stoop to these tactics. They cancelled my membership, then they started charging my credit card several months later. Read the other comments, not unusual. More like Crush, than Crunch.

Rebecca

Everything is fine and the price is great… until you want to cancel. After most definitively canceling my membership in person YEARS ago and leaving the area, I received a debt collection notice out of the blue claiming I owed dues. If you cancel- make sure you cover your bases and document, document, document!!! Written evidence, photo evidence, witnesses, etc. Make sure the evidence is airtight. I sincerely regret ever signing up for this gym, the headache has greatly exceeded any benefit I ever got. I hope the actions of gyms such as Crunch encourage CA legislators to take action and further protect consumers.