Equinox San Ramon - San Ramon, California

Tim N.

EDIT: I tried to cancel my membership and they asked me to submit proof of relocation or a doctors note. I cannot just cancel. Total invasion of privacy. I specifically asked the rep who signed me up first day how easy it would be to cancel and they said “oh it’s very easy”. Do yourself a favor and avoid this scam.
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Bath towels smell and aren't usually clean. Men's restroom has a lot to improve. Parking isn't always easy.

Rachel K.

I've been going here now for almost 2 years and I'd honestly never be able to go anywhere else. I LOVE everyone who works here - the trainers + maintenance team + front staff + sales reps. They treat me exceptionally well.

Always clean, and not super busy in the mornings so it's extremely rare I ever have to wait for any machine. LOVE the pilates classes.

Grace F.

I train two to three times a week with Elamae and have never felt more comfortable in a gym setting. She keeps me motivated, pushes me to improve, and helps me become the best version of myself both in and out of the gym. If you are looking for a trainer, I highly recommend asking for Elamae!

Larry

I have nothing but good things to say about this place dealt with Jared straightforward I actually had my girlfriend join afterwards. Much better gym experience in the place that I have been with for many many years. It does cost more but in my opinion, it’s absolutely worth it. Everything is clean. You can get in there and get your work out. It’s not overcrowded. You don’t have a bunch of people sitting around on their phones, tied up equipment, etc. lots of classes available and very straightforward. Didn’t experience any high-pressure tactics dealt with the trainer also Angel very straightforward absolutely would recommend this place. I wish I had to come over here a Long time ago

C G.

I make the drive the 15 mins drive because of their impeccable and kind customer service. Facility is clean. Patrons are nice and polite. Classes and teachers are amazing and not prescribed (like some gyms, lifetime). I had to get used to the parking, but I now I know where to park, and there's always parking. I recommend this place over bay club (member for over 10 years) and Lifetime (was a member for a year and left due to the worst customer service ever. I won't even step in there!).

C S.

I have had nothing but positive experiences with Equinox gym since joining last year. Staff always helpful and enthusiastic, gym well supplied and clean, classes are fun! Have been working with trainer Elamae Aquino who was stellar in her skills and knowledge about fitness and nutrition. Such a positive, well informed, and caring person. She guided and encouraged me to implement changes to my health and exercise routine, giving helpful educated direction, text reminders, leading encouraging and clear instructional workouts. She was integral to advancing my fitness journey- I feel lucky to have the opportunity to work with her! Cant recommend Equinox- and trainer Elamae- enough!

Sri R.

Most awful customer service . I went to this location to join and met the sales person named Christian. He is very rude right from the begining. No greetings sort of. When I inquired about payment , he started judging by asking if I am going to pay with Amex platinum. He kept calling I was using loophole while Amex platinum offers it as a benefit and market accordingly .I asked him to taunt me. At that point he could not control himself and keep taunting me .I just took the manager card and i am going to reach out to her.

They are not regular gyms and charge extremely high. I would expect good customer service if not great. Seems like it's run by people coming from rough neighborhood. I would strongly recommend to avoid this location.

Joseph H.

This is a great gym. Always clean!!!
Not sure why do many haters leaving bad reviews, but I've had only good experiences here and I really like the hot yoga class in Monday nights.