Live Well: Adventist Health Clear Lake - Clearlake, California

Paula E.

Appointments keep getting canceled.
According to the staff, the online portal cannot tell which Dr. is available,once you schedule they will cancel,then call and tell you. I was rescheduled,only to be told the Dr. is not available,no explanation. Rescheduled 2 weeks later..As a medical professional, I would never subject our patients to this nonsense. When I asked to speak to a manager,She said sure, it’s her problem.I’ve explained on several occasions the importance of this appointment,as I have relocated and in need of live saving refills. All I get is I understand. SAD

Michelle L. (.

I'm never going to this place again EVER. You could die from their malpractice! I've been having INFLAMMATION in my EAR for over 70 days I've tried everything seen 2 different ENT's and all that has been done was a little bit of wax removal not addressing the real PROBLEM, inflammation in my middle inner ear. We're talking, I haven't been able to do much. So much fluid in my ear it started ringing. I finally got some help after I begged urgent care in Lakeport for prednisone it almost took everything away I felt like my first time like my self in almost 3 months no pressure no ringing I went to this appointment to get a 5 day refill on prednisone the guy I explained everything to him a refill will be the last thing i need to continue healing im all most there because what urgent care gave me wasn't even standard its at least for 7 to 14 days I'm begging people to have common sense is flat out disgusting. The thing u must know is nurses are now being presented as MD doctors how scary it's like that all throughout lake county. I'll be told I'm gonna see a doctor its a NURSE I'll ask the nurse are u a doctor they say something like MD and their names low and behold the telephone operator says u saw nurse so and so I'm like WHAT! So this NURSE I asked him in the appointment are u a doctor? He mumbled and shook his head yes when he flat out isn't a doctor the appointment was so sketchy after he refused to help me get the only thing I said was making me feel better. I said so what are we doing? What is happening ? He became so weird said chest x-ray, head scan, blood work. I'm like don't u think that's a waste of time ? It's just my ear pain and I told him I'm getting over a cold or I have more inflammation in other parts of my body. The only drugs that are gonna help is anti inflammatory drugs HELLO, HELLO! What a waste of a visit, time, and hope why I was there I could hear loud laughing throughout the hallways just so unprofessional. The next day I get a call from his assistant saying who I saw wanted to give me nose spray I picked it up at the pharmacy and and tried it because I'm desperate for help it started burning my ear so badly I was crying and waving paper around my ear I rushed to urgent care for more anti inflammatory prednisone it was starting all over again. Unbelievable, malpractice instead of giving what I said was helping me feel better he gave me something that started burning my middle ear making my inflammation 10 x worse. I will NEVER go back to this place again EVER! You are better off switching to tribal health or driving hours away then being seen here. There is high chance of "death "with every lake county hospital & urgent care their is a reason why lake county is known to be a bad low poverty area so that means all the uneducated nurses and doctors apply here it will be an easy job to get! However prednisone is held away by most all hospitals because clearly they want to keep u sick it's business for them! The nurse who presented himself as a doctor to me was Nurse (owoeye,fnp,olatunde,) they call him OLA!!! THANKS FOR BURNING My EAR For 10 hours for nose spray I NEEDED just a refill on prednisone what was making me feel better!!! but you're too incompetent!!

I almost forgot they had a broken blood pressure machine my blood pressure was 117 / 77 im 39 years old and overweight NEVER had a blood pressure reading under 134/80. In all my life..

Just this hospital needs to be shut down im sorry but BEWARE of any care here BEWARE can't stress that enough!!!

Dennis C.

This review is important for anyone looking for an ENT doctor. I'm going to focus on the issues and MEDICAL NEGLECT! First off the doctor was not interested in his JOB as an ear, nose, throat professional he came into the room took 30 seconds on me and I felt I had a foreign object stuck in my ear and I was having extreme anxiety. I said to Dr. Lombardo, that can't be all the time too take looking at me?! He then said, what is it you want me to do? I said please take your time and look thoroughly and use light and tools he became frustrated I wanted medical services told me he has 30 years experience and I said so this is all the care I'm going to receive?! I have pressure in my ear the nurse then said to doctor Lombardo can we give her 2 mins and she put the timer on her cell phone. Doctor Lombardo isn't able to sit in a medical chair because he's not physically able to do this because of his weight he's 480 + pounds and that is important because it stopped me from getting critical care that is why I think he wasn't able to medically help me. He had to do what the nurse suggested and it was too difficult for him and he then took a tool and flashlight looked in my ear and poked my ear drum saying "look I'm in here witch u should never poke at an ear drum if u don't have too it can cause serious damage. I'm sickened by his actions I did report him to California medical board so he retaliated and has wrote un_ true statements about me in medical notes so other doctors will see it. And then sent me a letter saying he's no longer my provider because of inappropriate behavior and non compliance. This doctor should be fired unable to perform his job period. I never did anything inappropriate or anything he's stating flat out liar he's just mad someone finally caught him unable to do his job correctly he's mad I have intelligence he's mad he had to do his job for more then 30 seconds. I highly recommend seeing another doctor if u are having ear , nose, throat problems do not risk being a victim of malpractice by Dr. Lombardo. He also did something that messed up my ability to get a cat scan furthering me from not being able to get medical help by putting in wrong codes for insurance. So I'm outraged that when u have a foreign object in your ear you're going to spend 30 seconds with me and u went to school for 15 years I'm not going to let any doctor get away with that and I'm going to stand my ground for myself and other future patients.

This doctor was so horrible he was bragging about his vacation he was going on while I'm scared and in pain.

Katrin M.

Staff is very pleasant and well informed! I'm so glad they don't rush you out. Dr Birecki listens to my concerns and makes sure all is understood! She is very pleasant and has a fantastic personality!

Shari L. B.

Most of the people working here try to be nice. The problem is the power hungry women that answer the phone, they are so rude and judgemental. Why are you arguing with me when I ask to leave a message for my Dr? When I say I'm having a mental health crisis is being nasty to me really necessary?
Second problem: why must I wait in a room an hour passed my appointment with no explanation. No one wants to be at the Dr's. And, sometimes I understand, things happen and Dr's get behind. But, almost every time I go lately it's at least a hour inside a tiny, windowless exam room with no explanation of what is going on. No one here has any regard for the people they are treating. I resent being treated like cattle.
If you mention pain to your Dr or anyone else the whole conversation is shut down and you get the drug seeking third degree. They ask you if you are in pain, but never address your pain. I understand this community has substance abuse issues. But, to just ignore everyones pain without offering physical therapy or chiropractic help, something is really harsh and unfair. Not a big fan anymore. Tribal health cannot open fast enough for me.
Ca

Harley S.

Do no recommend, you are waiting like an hour an half after your appointment to get seen. Don’t get me wrong they can be nice an all but this is ridiculous. I was sitting next to a lady who had been here for two plus hours like get it together people. They check out people whose appointments are later than yours. All in all it’s just bad

Bruce R.

Super clean office incredible staff and doctors that I have visited in many departments all very caring understanding and listening incredible highly recommend

Anissa R.

I’ve been trying to get a dentist appointment for a month now to fix some of this issue and they have no appointments available. They keep rescheduling my appointment. And on another note, I’ve been trying to get appointment since the beginning of the year