Peloton - Palo Alto - Palo Alto, CA

Address: Stanford Shopping Center, 180 El Camino Real Space 16A, Palo Alto, CA 94304.
Phone: 6504053525.
Website: onepeloton.com
Specialties: Exercise equipment store, Physical fitness program, Sporting goods store.
Other points of interest: Delivery, In-store pickup, In-store shopping, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Credit cards.
Opinions: This company has 33 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of Peloton - Palo Alto

☎️6504053525

⏰ Open Hours of Peloton - Palo Alto

Monday: 10 AM–7 PM
Tuesday: 10 AM–7 PM
Wednesday: 10 AM–7 PM
Thursday: 10 AM–7 PM
Friday: 10 AM–7 PM
Saturday: 10 AM–7 PM
Sunday: 11 AM–6 PM

Okay, here’s a detailed description of the Peloton – Palo Alto location, crafted with a formal and helpful tone, incorporating the provided information and aiming for approximately 400 words:

Peloton – Palo Alto: A Premium Fitness Experience

For individuals seeking a comprehensive and engaging approach to fitness, Peloton – Palo Alto represents a significant investment in personal well-being. This showroom, located within the prestigious Stanford Shopping Center in Palo Alto, California, offers a unique opportunity to experience the full breadth of the Peloton ecosystem beyond simply owning a bike. It’s a destination designed to inspire and support users on their fitness journeys.

Location and Contact Information

The Peloton showroom is strategically situated at Address: Stanford Shopping Center, 180 El Camino Real Space 16A, Palo Alto, CA 94304. Reaching them is straightforward via telephone at Phone: 6504053525. You can also explore their offerings and locate the showroom on their official website: Website: onepeloton.com.

Specialties and Services Offered

Peloton – Palo Alto functions as more than just a retail store; it’s a hub for exercise equipment, a provider of a full-fledged physical fitness program, and a trusted source for sporting goods. Customers can explore the complete line of Peloton bikes, treadmills, and accessories. Importantly, the showroom provides valuable services like delivery, in-store pickup, and the opportunity for in-store shopping. Furthermore, they offer onsite services to assist with setup and guidance.

Accessibility and Payment Options

Peloton – Palo Alto is committed to inclusivity. The facility boasts a wheelchair accessible entrance and wheelchair accessible parking lot, ensuring that everyone can enjoy the experience. They accept a variety of credit cards for convenient transactions.

Customer Feedback and Reputation

The Peloton – Palo Alto location currently holds 33 reviews on Google My Business, reflecting a generally positive reception. The average opinion score is 4 out of 5, highlighting a strong level of customer satisfaction. The overwhelmingly positive feedback suggests a dedication to excellent customer service and a welcoming atmosphere, with staff members like Gabe and team members like Shane and Sharon noted for their enthusiasm and personalized attention – creating a truly memorable experience.

Key Takeaways & Recommendation

It appears Peloton – Palo Alto prioritizes creating a supportive and engaging environment. The showroom’s emphasis on personalized service, combined with the comprehensive range of products and services, sets it apart. Whether an individual is a seasoned athlete or just beginning their fitness journey, this location offers a compelling opportunity to immerse themselves in the Peloton lifestyle. We strongly recommend visiting their website – onepeloton.com – to schedule a consultation and discover how Peloton can help you achieve your fitness goals.

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👍 Reviews of Peloton - Palo Alto

Adela C.

5/5

Cool place! We met Camila here and she’s very helpful with all machines and different programs! We rent a bike+ eventually, and it’s feels great! 🥳

Rainbow W.

5/5

Blown away by the customer service from the moment we stepped in! Great to be apart of the peloton family! Thanks Gabe!

Angela J.

5/5

This is the most amazing Peloton store ever! Shane and Sharon did an amazing job celebrating my friend's birthday and 1500 ride milestone and have the enthusiasm of the instructors. They treated our group like queens! My friend said she felt even more special than when she did a studio ride in NY!

Lisa S.

5/5

This is the best Peloton studio. I had the honor of meeting Shane and Sharon this evening. They are such a pleasure to chat with and are so friendly. I cannot wait to buy my rower from them!!
I’m also loving the larger studio and unique design!

Nicola A.

1/5

Absolutely appalling customer service has been provided to us by Peloton - I originally placed an order for the bike in early July, with a scheduled delivery date for Sept 10. They brought that date forward to Aug 24, only to receive an email from them stating that they have to cancel the delivery. The rescheduled date for Sept 4 is not convenient for us since we will be away. I called up on Wednesday stating this, and the customer services rep said the next available date is in Oct!! I requested a call back from the supervisor, which two days later I received a feeble email from Chris Garcia stating he was too busy to discuss the issue with us. I then call back to speak to Catherine, who was really helpful, to ask to speak to Chris or a supervisor and I'm still waiting for my call back from them. I call back a fourth time, to now be told I have to wait until Nov 10 for a delivery. How have the delivery dates been extended this far in the space of a few days?! The latest customer services rep told us there's nothing she can do, and put the phone down on us. We certainly do not feel like we're the best part of Peloton!

Christina D.

1/5

I didn't have a positive experience with the customer service at this store. Customer service needs improvement.
I did buy the tread+ and love it! The belt broke 3 months into owning it:( Peloton repaired it within days of my phone call! Very impressive prompt service! I hope if I have issues in the future they will be just as prompt.

M L.

1/5

HORRIBLE experience! Returned my bike just because of the disappointing delivery and customer service.
First bike received was a factory defect with a strong chemical smell and bumpy material . Second bike arrived in USED condition. ( Thanks for sending me someone’s return !)
Had to follow up multiple times with Peloton customer service . Does not live up to its expectations. Still waiting for my full refund to show up in my account.

Kyle M.

5/5

The description says you are open by appointment only and to call the showroom. Yet the showroom doesn’t have a phone number listed. It’s only the main Peloton corporate HQ customer service line. How do we contact you?

UPDATE: I immediately heard back from the store to arrange time to go into the shop. Well done.